Shipping policy
Where we ship
Cleanverse ships across India. We do not currently ship internationally.
Payment
We accept prepaid orders only. Cash on Delivery is not available.
Products not available for direct online order
Certain oversized items — including long telescopic poles, extendable handles, large housekeeping trolleys and cleaning machines — cannot be ordered directly through the website due to courier size and handling restrictions.
For these products, please contact us before ordering:
- WhatsApp: +91 73069 93700
- Email: cleanverseindia@gmail.com
We will confirm availability, freight charges and delivery timeline for your location, and share a payment link.
Dispatch time
Orders are dispatched within 24–48 working hours of payment confirmation. Orders placed on Sundays or public holidays are dispatched the next working day.
Delivery time
| Region | Estimated delivery |
|---|---|
| Kerala | 2–4 working days |
| South India (Tamil Nadu, Karnataka, Andhra Pradesh, Telangana) | 3–5 working days |
| Rest of India | 5–8 working days |
| Northeast, J&K, Ladakh, Andaman & Nicobar | 7–12 working days |
Estimates run from the date of dispatch, not the date of order. Timelines are indicative and may vary due to courier delays, weather, strikes or conditions beyond our control.
Shipping charges
| Order value | Charge |
|---|---|
| Above ₹[1000] | Free |
| Below ₹[1000] | ₹[82] |
| Oversized and heavy items | Quoted individually on enquiry |
Order tracking
Once dispatched, you will receive a tracking link by SMS and email. You can also track your order at cleanverse.shiprocket.co/tracking.
Delivery attempts
Our courier partners make up to three delivery attempts. If all attempts fail, the order returns to us and reshipping will be charged separately.
Incorrect address
Please ensure your delivery address and phone number are accurate. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.
Damaged or missing items
If your package arrives damaged or tampered with, please do not accept the delivery. If already accepted, contact us within 48 hours with unboxing photos or video.
Contact
Cleanverse
Club Junction, Edappally Toll, Unnichira, Koonamthai, Edappally, Kochi, Ernakulam, Kerala 682024
WhatsApp: +91 73069 93700
Email: cleanverseindia@gmail.com